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ABOUT THE EVENT

Originally, enterprises were organised around product – followed by function, segment, or channel. Today, the imperative is to organise the go-to-market model around customer journeys, directly informed by real-time insights. So how do you get there?

You’re invited to the definitive networking event for customer and growth-focused leaders in Australia. Blackdot presents an immersive session which will cover the emerging, critical capabilities that will enable you to make substantial leaps in uplifting CX, achieving operational efficiency and driving sustainable growth outcomes.

We’ve designed the agenda to help accelerate your shift to a more future-fit, customer-centric enterprise.

Practical, cutting edge insights

Best practice views on how highly progressive enterprises are taking leaps forward

Panelists from leading brands

Hear lessons learned and progress made from those in the thick of the change

Networking with like-minded peers

An unparalleled opportunity to meet enterprise leaders navigating the same challenges

GUEST PANEL

Rebecca Burrows

General Manager Segment Development & Marketing

Alex Pereira

Head of Commercial, Sales & Service Excellence

Dean Cleland

Executive GM, Transformation, Business Banking

AGENDA

7:15am

Registration & Breakfast


8:00am

Plenary Keynote – Next-Gen Customer Strategy


8:30am

Interactive Discussion – Building Key Capabilities for Customer & Growth Outcomes


9:30am

Immersive Networking Session


10:00am

Panel Presentation


10:30am

Networking & Wrap-Up

EVENT PARTNERS

GALLERY

WHO SHOULD ATTEND?

Blackdot’s executive events have become a must-attend for business leaders to stay on top of the latest thinking to drive customer transformation.

We welcome leaders in roles spanning:

C-level Executives  |  Divisional & Business Unit Leaders  |  Customer Strategy Leaders  |  Digital Strategy Leaders  |  Transformation Leaders  |  Technology & Data  |  Sales Leaders  |  Marketing Leaders  |  Service Leaders

IS THERE A COST FOR ATTENDING?

This event is complimentary for enterprise-level leaders fitting the specified profile. However, should you wish to attend but are unsure whether you meet the criteria, please send us an expression of interest to: events@theblackdot.com.au